How to Refund a Game on Steam? (UPDATED)

Refund a Game on Steam

To start off the article on how to refund a game on Steam, let’s understand what Steam is and what they deal with.

Steam is an online entertainment platform which lets you Play, Connect, Create and more. They provide instant access to games which range from Action to Indie.

They hold around 13,500,000 gamers online and 4,000,000 in gamers. Hence, giving you the opportunity to meet new people, join groups and be a part of a community and make over 100 million friends or competitors.

It’s a one-stop place for unlimited fun! The best part about the Steam is that is available on PC, Mac and even Linux.

They offer a catalog for Mac, PC and Linux games which you can buy and play anywhere, and they also have the option of cross-Platform Multiplayer through which you can play with your friends no matter which form they log in via. But how to refund a game on Steam?

Coming up to refund a game on the Steam segment, let’s look into this area in detail.

If you’ve ever bought a game from Steam and after a few days aren’t enjoying it and think the game was not suited for you, you can always request for a refund and your money will be refunded back.

The refund feature of Steam stands out and is considered extremely necessary especially because a lot of games today do not give you the option of a trial.

Which makes it really difficult to tell if you’d like the game or not. If you’ve bought the games recently, then you have the option of refunding the game, and you can use your precious dollars elsewhere, into something you’d enjoy more.

Steps to Requesting for a Refund:

Once you select the Purchase option, you will again be redirected to a page, containing a list of games you have bought on Steam. All you have to do is select the game you want to refund.

This will then ask you to specify the problem you’re facing with the game, and you’ll usually be provided with options to choose from.

These options are like, I purchased this game by accident or I’m facing technical issues.  Select the most appropriate option.

This will then lead you to a new screen, here you can select the option I would like to request a Refund.  You can add in more details regarding your issue with the game and giving in more specifics.

Your issue could be I wanted to purchase the newer version of the game, but the specifications were not mentioned properly on sight or I would have the same version of the game on sale for a much lesser price Hit the Submit button and you’re done!

Steps After Receiving a Response:

After a while of requesting for a refund, you should be receiving a confirmation email. In any case, if you do not receive an email confirmation even after waiting for a few hours, we suggest you call the Steam’s helpline number and check if the request has been processed or if your refund request was received.

Also, make sure what the issue was and why the request hasn’t been taken into consideration or processed.

We suggest you remain patient and wait at least for a week to hear back about your refund. There are times that some refunds are processed quickly whereas some may take longer.

Sometimes, Steam receives a lot of refund requests at the same time, due to which your request for a refund can be delayed.

It is always recommended to check your bank balance to make sure the refund has been processed. Especially if you receive a confirmation email stating that your refund request has been approved.

Within a week you should have the money safe with you. If you haven’t received your money even after receiving confirmation. Then contact Steam using their contact information and make sure your bank details are right.

How to Avoid a Rejection?

The best way to avoid rejection is to request a refund within 14 days of purchase. There are times that Steam might refund your money even after the timeframe on a case by case basis. The faster you act, the faster your refund will be processed, so you know what to do!

Another thing to keep in mind is not to request for a refund too many times. Technically, Steam has no limit to the number of times you can request for a refund. But, if you request for too many refunds in a short time frame. You have high chances of receiving an email with a warning.

There are a lot of gamers who misuse this feature and mine games for rewards and then demand a refund.

You have purchased a gift and looking to refund it. You need to request the refund before you gift your item. If you’ve already given the gift away, then the person who received the gift can only request for a refund.

If your request for a refund was rejected, you could always apply for an appeal. You can simply issue another request using the same procedure and restating your issue. There are times that Steam has changed their opinion.

Frequently Asked Questions:

Some of the most often questions asked regarding how to request a refund on Steam are given below, with the best-suited solutions or answer:

My refund was confirmed, but I haven’t received anything, it’s been more than seven days, what do I do?

The typical time period time that it takes for a refund is around seven days. But if the refund is supposed to be made to an international account. It could take longer than the usual time frame.

If it still hasn’t reached you, you can directly call the bank and find out if there are any pending refunds on your account.


1. I requested a refund for an old purchase of mine, but it was rejected why?

Any purchase that was made outside the time frame of 14 days is not eligible for a refund. This is a policy of Steam.


2. Is there a certain limit to how many purchases I can request for a refund?

There are no limits, and you can submit as many numbers of refunds as you wish and are eligible for a refund.

But If it appears that you are abusing this feature and the refund system, Steam has the option and the right to revoke access to this feature.


3. When I refund a game, will the playtime and achievements be removed from the profile?

Requesting for a refund will definitely make no changes to your playtime and achievements. This brings us to the end of the article on how to refund a game on Steam.

It is an extremely easy process, and everything you need to know is mentioned above. Just follow the steps and read through the entire article in detail.